At 888.com we invest a great deal of time and creative energy ensuring that our customers are supplied with a friendly and caring gaming environment; that our employees and suppliers enjoy an ethical and rewarding workplace; and that the greater community as well as our shareholders benefit from our success. We have written a credo which serves as a guideline for life at 888 across the globe.
We believe that our first responsibility is to provide the best gaming experience to our customers. This means offering the most entertaining, innovative, exciting and rewarding opportunities to win, combined with unparalleled member support that is available from any location at any given time. We are proud to develop and acquire new products to maintain our edge. We are always mindful of the complex regulatory environment in which we operate and the social responsibility that comes with our industry. We must invest time and resources in caring for our customers and protecting the vulnerable.
We believe that entertainment is what completes our lives. After the challenges and routine that occupy most of our time, everyone is entitled to some fun, entertainment and excitement.
We are responsible for our employees who work with us worldwide. We must provide an enjoyable work environment where people are challenged and motivated to excel, where flare is rewarded, compensation is fair and the balance between work and family is respected. Individual development is encouraged and advancement is based solely on merit. We must always invest in developing our employees so that they can achieve their personal aspirations. All employees should expect their managers to be capable, knowledgeable and motivating. We must always treat our suppliers and other partners with respect, enabling them to make a fair profit. We will never expose our employees to regulatory risk and all employees should be comfortable that their actions are just and ethical.
We must use our financial success for the greater good. We are in a wonderful position to invest in the charities and organizations that are important to our employees and our customers. We must especially encourage and support the social responsibility that accompanies our work. We are committed to providing a fair and responsible gaming environment and to guiding our customers to play responsibly.
Our final responsibility is to our shareholders. We must strive to operate as efficiently as possible, achieving profitable excellence always ensuring that we treat their capital as if it was our own. We must take risks that allow step-changes in performance while always calculating the risk and measuring our results, retaining knowledge and learning from our experiences. By doing all of the above we will increase shareholder value.
Implementing our values -
At 888.com, we set high standards for ourselves, and we take pride in our ability to consistently maintain them. Following the belief that “it’s in our nature”, and after extensive internal workshops involving employees across the organization, we have outlined and implemented a set of comprehensive values that represent the way we operate:
We consistently challenge ourselves to reach the highest performance level in everything we do.
We dare to question our own “way of doing things”, keeping an open mind, experimenting, and constantly creating new and surprising solutions.
At 888.com, we value every employee, colleague and customer. We show it by creating a nurturing environment of respect and sensitivity to the needs of others. And we never forget our commitment to provide a responsible gaming environment to all.
Keeping our customers at the center of all decision-making processes, we strive to exceed customer expectations and provide the best customer experience.
We always remain one step ahead of the competition. This means we are constantly on our toes, thinking ahead and keeping a close eye on industry developments.
Our success depends on our ability to work as a single unit while sharing our knowledge, capabilities and opinions in an open, respectful and trusting environment.
These values underscore the company's strategic goals, giving all employees a sense of identification and a defined way of behaving as well as ensuring alignment between the organisation’s business objectives and those of individual employees. These values serve us as our guidelines and we strive to obtain a high level of integrity in the way we work, communicate and act.
888.com recognises that investment in the professional development of its people is a key factor in the ongoing success of the group. This year, the company has developed a leadership program which focuses on providing our managers with the best global managerial tools and solutions for leading and managing their employees successfully.
The leadership program focused on coaching managers to adopt appropriate leadership styles to suit individuals in their team and to develop the behavior required by managers to achieve excellent performance and team work.
Building on effective communication and motivation skills and concentrating on the relationship between manager and employee, the program succeeded in enabling managers to analyse and resolve a variety of possible situations that they may experience and to apply themselves in the most appropriate way, further embedding the company's value of leadership in its daily operations.
Ensuring that our staff has all the skills and knowledge required to do its job well and assisting them to develop the next generation of products and services is crucial to a growing business. The company is dedicated to the professional development of its employees so that they can achieve their personal aspirations.
Training is therefore part of life at 888.com.
Training initiatives are offered both internally and externally and include technical skills as well as soft skills training.
The training sections were divided into three levels – soft skill training, technological training and industry training. In each training section, we used professional trainers together with well-designed materials.
This year we have also initiated a “Train the Trainer” internal program which focuses on assisting expert employees to improve their presentational skills and their professionalism for internal training needs.
888.com believes in promoting equal opportunity through every aspect of our employment relationship and by providing a workplace that welcomes difference and enables our employees to feel comfortable. Because 888.com is a cosmopolitan workplace, our diversity policy is explicit. This is represented in the diverse composition of our workforce, which includes employees from a vast variety of nationalities all working side by side.
In addition, the company’s worldwide management team is 35% female.
At 888.com, we do not tolerate any form of harassment, including any uninvited, unwelcome behavior which offends, humiliates or intimidates.